ESL Job Training in Customer Service

Nine Weeks to a Better Job!

Jobs are currently open in inbound call centers, banks, retail and more.

You will learn…

• Work – words, vocabulary, schedule, American workplace culture
• English – listening, speaking, pronunciation
• Getting the Job – a simple resume, filling out applications and practice interviewing
• Keeping the Job – what does the boss want?
• Employer Expectations

Classes are held Monday, Tuesday, Wednesday and Thursday from 5:00pm-8:00pm.
*Contact for start dates.
*Participants must come for intake and assessment prior to the start of the class.

Goodwill Program Benefits:

• Knowledge of vocational English as needed for open jobs in retail, inbound call centers, many local companies.
• Certificate of completion, resume writing, practice interviewing and help with applications.
• Contact will be made with employers to arrange mini-job fair / interviews.

Student Benefits:

• Receive a 20% discount at Goodwill Stores.
• Qualify for Goodwill’s low-cost “Computers for Students Program”.
• Receive Attendance and Academic Gains Awards.
• Have access to the latest up-to-date educational materials.
• Participate in small classes with other students of a similar level.
• Work with instructors and tutors who genuinely care about the progress of each student.
• Have the opportunity to participate in many activities such as: Goodwill Literacy Initiative Graduation & Recognition Ceremony, Tutor Recognition Event, Holiday Parties, International Evening of Music and Dance and other social events.
• Our students may qualify for case management, job search help and many other services.
• Students can continue in other ESL classes or computer classes indefinitely.
• FREE Parking

If you or someone you know is a non-native English speaker who has basic communication skills in English and who is eligible to work in the United States, contact us to arrange an intake meeting.
English or Spanish – Jennifer at Goodwill, 412-390-2274 or jennifer.kenna@goodwillswpa.org