Highlights of Service Outcomes

Highlights of Service Outcomes 2008-2009*

* Noting only programs with contractual goals

Goodwill of Southwestern Pennsylvania is pleased to report that the majority of Human Service programs met or exceeded their contractual goals this year. Overall, 278 clients were placed into unsubsidized employment from July 1, 2008 to June 30, 2009.

Allegheny County Jail Project

Community Reintegration Project

• Met enrollment goal
• Exceeded class attendance goal
• Exceeded program completion goals (in jail)

Economic Stability for Fathers (program runs October to September)

• Enrollments 87 out of 100 (as of July 1)
• Placements 63% as of July 1 (70% goal)
• Retention 73% as of July 1 (60% goal)
• Wage increase 50% as of July 1 (60% goal)

Duquesne Light

• Exceeded goal to enroll 28,000 persons in CAP

Goodwill Literacy Initiative*

(* 07-08 results – ABLE is developing new standards and is not currently requiring specific outcomes)

• Achieved administrative reporting goal
• Exceeded enrollment and retention goal
• Exceeded retention goal
• Exceeded pre-test and post-test goal
• Educational gains: Exceeded goals for all of the following - Beginning Literacy ABE; Beginning ABE; Low Intermediate ABE; High Intermediate ABE; Low Adult Secondary Education; Beginning ESL; Low Beginning ESL; High Beginning ESL: Low Intermediate ESL; High Intermediate ESL; Advanced ESL.

Short Term Training

• Exceeded completion goals (73% vs. 70% required)
• Exceeded certification goals (83% vs. 60% required)

YouthLINK

• Exceeded number served (362 vs. 100 required)
• Increased student participation in Imagine Week by 42% over last year
• Increased vendor participation in Imagine Week by 20% over last year

VITA

In its first year of operation, Goodwill's VITA program, a member of the local Money in Your Pocket Coalition, returned over $19,000 to low/moderate income families in the area through the free income tax preparation service.

Third-Party Recognition of Services:

The United States Department of Labor highlighted Goodwill SWPA’s Summer Youth Project at Hillman Cancer Center in its “Summer Youth Employment Snapshots” publication of August 3, 2009. The article can be accessed at http://www.doleta.gov/pdf/Sixth_Edition_080309_Final.pdf.

The Hospital and Healthcare Association of PA (HAP) honored UPMC South Side in September as a 2009 HAP Achievement Award winner for Project SEARCH. This award is given to recognize innovation in health care organizations. The project was recognized as an innovative collaboration with Goodwill SWPA that will increase diversity in the hospital’s workforce.

The Labor Management Clearinghouse model and first-year outcomes were recently featured in the December 2009 report from the National Fund for Workforce Solutions, “Implementing the National Fund for Workforce Solutions: The Baseline Evaluation Report”. The full report can be accessed at: http://wdr.doleta.gov/research/keyword.cfm?fuseaction=dsp_resultDetails&pub_id=2430&mp=y

Customer Satisfaction:

Goodwill SWPA assesses both participant and funder-customer satisfaction regularly in the Human Service Department. On the participant side, the overall results from July 1, 2008 through April 30, 2009 are as follows:

• 86% - Satisfied or Very Satisfied with Performance of Staff
• 89% - Satisfied or Very Satisfied that Facility Meets Their Needs
• 80% - Satisfied or Very Satisfied that the Services Received Matched Their Expectations
• 77% - Would Recommend Goodwill Services to Others

The Funder surveys for 08-09 are still being analyzed, but the survey for Transition WORKS! (youth) has been tallied with the following results. The respondents were Goodwill’s referring school districts:

• 99% - Satisfied or Very Satisfied with Services Provided
• 100% - Satisfied or Very Satisfied that Positive Outcome were Achieved
• 95% - Satisfied or Very Satisfied that the Program was Delivered as Described