Qualified office personnel are integral to the success of every business. The Administrative Office Skills candidate should have attention to detail, enjoy working independently, and be able to follow directions accurately. Graduates can expect to find entry-level receptionist, secretarial, data entry and clerical positions in a variety of settings including educational institutions, large corporations, small businesses, financial and legal institutions, health care facilities, and customer service centers.

After the successful completion of seven months of classroom training, the student will complete a one-month externship in an administrative or other related secretarial support personnel position. On externship, the student will have the opportunity to apply and augment skills learned in the classroom. A student’s progress will be evaluated by the supervisor and instructor based on the student’s punctuality, attention to detail, work progress, etc. After successful completion of both classroom training and externship, the student will be awarded a diploma.

The program has three sessions of classroom instruction and an externship.

Course descriptions

Business English - This course will provide the student with concise coverage of essential principles of English grammar, punctuation, style, and usage. This course provides the study and practice the student needs to “brush up” on the parts of speech, phrases, clauses, and sentence structure that business writers follow in order to ensure that their messages are interpreted correctly, quickly, and easily. The student will have opportunities to apply their language usage knowledge and skill in various types of writing assignments.

Customer Service - This course is designed to help you understand customer service skills that you will need and use in an office environment every day. We will learn basic customer service skills and apply them in writing exercises and classroom activities. The activities will help you to understand customer service situations and respond to them appropriately.

Keyboarding - Keyboarding is an introductory course for students to learn and practice the alphabetic and numeric keys “by touch” using proper techniques. In addition, the student will learn basic business letter formatting and practice typing mistake-free letters. The goal of this course is to increase typing speed and accuracy.

Career Development - Career Development will provide the student with the essential skills required to obtain and retain a job in today’s dynamic business environments. Topics will include: setting personal and professional goals, improving communication skills, writing an effective resume, interviewing techniques, and dealing with workplace issues. Students will refine their interviewing techniques by preparing for and participating in a mock interview.

International Computer Driving License - The ICDL course is a globally recognized certification program that provides a way to demonstrate knowledge of fundamental computer concepts and skills through a series of tests. This course consists of seven modules: Concepts of Information Technology, Using the Computer and Managing Files, Word Processing, Spreadsheets, Database, Presentations, and Information and Communication (Internet and E-mail).

Microsoft Word and Excel – Instruction focuses on information included on Microsoft Office Certification exams for Microsoft Word 2007 and Excel 2007. In-depth instruction in both programs is geared toward assisting the student to successfully navigate in an office environment and potentially pass the exams.

Basic Office Procedures - Basic Office Procedures prepares the student for today’s dynamic business office. This course introduces the student to the clerical field and covers office etiquette, common business machines, telephone techniques, and business meetings and communication.

Filing – This course focuses on the process of arranging and storing records in an orderly and efficient manner in a variety of ways so that records can be located quickly and efficiently. This simulation uses basic rules that apply to four of the most common filing systems used in business.

Externship  - The student will participate in a 160-hour externship with a host employer. The externship will give the student the opportunity to use the skills gained in the program in actual business settings. During this time, the student will be evaluated by the host employer and the instructor. Work factors such as attendance, punctuality, quality of work, and the effects of job pressure will be measured to determine which areas may need improvement before formal employment.

Program schedule

Session 1

Business English w/ Proofreading

Customer Service
Career Development
International Computer Driving License (ICDL) (Modules 6 & 7)
Session 2

Microsoft Word
Basic Office Procedures
Career Development
ICDL (Modules 1, 2, and 3)

Session 3

Microsoft Excel
Career Development
ICDL (Modules 4 and 5)

Session 4