F.A.Q.

1. What does Goodwill do?
A:  We reuse and recycle your donations to help us improve job and educational skills, careers and lives. Our well known stores, which are vitally important, are just part of the big picture. Goodwill is a widely recognized leader and community partner in helping people gain the many benefits of work to improve their quality of life. With the financial support of our stores and other funding sources, we provide expert services to help people overcome physical, mental, educational, social and economic barriers that stand between them and having a meaningful job. In everything we do, Goodwill renews!

2. What services does Goodwill offer?
A: From evaluation and testing, to training and education, to placement and employment services, no other organization offers such a comprehensive and integrated menu of employment-related services to help individuals reach their full employment potential. For more information on how to enroll in a training and education program, visit Program and Services.

3. How is Goodwill funded and where does the money go?
A: Goodwill generates revenues from a variety of sources, including store sales, government contracts for services, sale of salvage materials, financial contributions, etc. The dollars that Goodwill generates from the sale of donated items and from monetary contributions support Goodwill's employment-related programs; over 90% of total revenue goes to supporting such programs. The other 10% helps meet administrative costs. For more information, view our most recent Annual Report.

4. Can I schedule a tour of Goodwill?
A: Goodwill of Southwestern Pennsylvania enthusiastically encourages tours of our facility by individuals and groups.

  • If you are a case manager for an OVR or MH/ID client, or someone who wants to learn more about how Goodwill can help, please contact us at 412-632-1706 or train@goodwillswpa.org
  • High school transition and special education personnel, please call Holly Opatick, Director of Transition Services, at 412-632-1903.
  • If you are a general supporter of Goodwill, please call David Tobiczyk, VP of Marketing & Development, at 412-632-1942.

5. Does Goodwill offer assistance to people in emergency situations?
A:  Goodwill is not considered to be a “relief” agency and therefore does not offer immediate assistance for those in emergency situations.  For more information about our Community Services, contact Karen Wagner, at 412-323-1163.

6. Do you accept donations of computers and related items such as monitors, copiers and printers and can I purchase a used computer from Goodwill?
A: Computers and related items are always needed and can be dropped off at any Goodwill Store or Donation Center. For more information on pick-up services (for large quantities), acceptable donations, and data destruction services, call the Goodwill Computer Recycling Center at 412-632-1789. Low-cost rebuilt computers and computer parts are also sold at our ComputerWorks store.

7. How do I value a donation?
A: Please reference the Donation Value Guide.  Check the reverse side of the Goodwill donation receipt for additional tax information.

8. What if I did not receive a receipt when I made a donation at a Goodwill Donation Center?
A: Call the NorthVersailles Distribution Center at 1-877-392-8882 to request that a blank tax receipt be mailed to you.

9. Does Goodwill have a pick-up service for furniture and large household items?
A: Goodwill encourages all donors to take donations to the nearest Goodwill Store or Donation Center. Goodwill can perform pick-ups of residential and/or commercial donations for donors who have more than three rooms full of furniture or other items to donate. If you have three rooms or more to donate, please call the North Versailles Distribution Center at 1-877-392-8882.

10. I have a residential/commercial property that I wish to donate, would Goodwill accept this as a donation?
A: Each possible donation of residential property is assessed on a case by case basis. Commercial property is not accepted. Please call David Tobiczyk at 412-632-1942 for more information. 

11. What makes Goodwill’s non-profit thrift stores different from other thrift stores?
A: For-profit thrift stores sometimes arrange to use a charity's name to collect donations in exchange for a fee or a percentage of the revenue. Often this is not publicized, and the percentage the charity actually receives may be much less than what is taken. Also, Goodwill is local so your donations help others in Southwestern PA and North Central WV. Make your donations wisely!

12. How do I donate a car?
A: Call 1-888-30-40-CAR or Contact Us about Donating a Car. A member of the Auto Auction staff is available M-F 7:30 a.m.-4:00 p.m.; after business hours you may leave your name and number and your call will be returned the next business day. Goodwill’s Auto Auction accepts donations of cars, vans, trucks, motorcycles and motorhomes. You'll also receive a receipt for a tax-deduction.

For more information and assistance for itemizing for auto donations, visit: http://www.irs.gov/pub/irs-tege/pub4303.pdf

13. How does the Auto Auction work?
A: Auctions are held the second Tuesday of each month. Gates open at 9:30 a.m. for preview, and bidding begins at 11:00. Available cars are posted on the the Auto Auction section of the website the Friday prior to the next auction. The Goodwill Auto Auction is located at 294 Lincoln Highway, North Versailles, PA 15137. For directions to the auction, or for more information on what you should bring and what to expect, call 1-888-30-40-CAR.

14. What is Goodwill doing to reduce waste and operate more sustainably as an organization?
A: Widely recognized as a leader in re-use and recycling, Goodwill of Southwestern Pennsylvania employs a range of operational practices to minimize our environmental impact. Since 2010, we’ve kept more than 65 million pounds of unsellable donations out of the landfill. Goodwill has also recently focused efforts to be as "green" as possible throughout all of our operations. Through use of our Class-G certification, our stores and facilities are more energy efficient and environmentally friendly. Learn more about Class-G by clicking the button below:

class-g certification