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As part of a strategic initiative to be more responsive to the varying needs of its clients, Goodwill of Southwestern Pennsylvania is opening an innovative Welcome Center designed to provide a single point of contact for any service offered by the organization. A ribbon cutting ceremony will be held on Thursday, May 11 at 10 a.m. at the new Center located at the Goodwill Workforce Development Center, 118 52nd Street, Lawrenceville.
“This new approach seeks to improve community access to Goodwill's wide array of programs and services in a one-stop shopping model,” explains Rebekah Fombelle, Goodwill Service Delivery Manager. “Using our outstanding Service Delivery Model, we have developed a clear path for the community with the Welcome Center as the central hub for up-to-date information regarding Goodwill programs and services."
Goodwill’s Service Delivery Model assists consumers with accessing any services for which they are eligible and choose to utilize. In an integrated service delivery system, access to services is driven by consumer goals and needs. A comprehensive assessment is used to discover an individual’s goals and to identify the barriers to achieving those goals. Consumers are then connected with all the related available and eligible services to support them.
“New and existing Goodwill participants will be able to meet with staff to go through the comprehensive assessment to determine what Goodwill services are available. Staff can offer service planning and follow up to ensure that individuals are able to connect with the services they choose to utilize,” says Fombelle.
The Welcome Center features a team of specialists who will address the multiple barriers individuals face on their way to employment and self-reliance. Barriers can include things like criminal backgrounds, housing issues and low income status. Core to Goodwill’s mission is breaking down such barriers for the good of those it serves.
During the launch on May 11, a resource fair will be held where individuals can learn more about Goodwill’s services and speak directly to staff regarding areas of interest. The Welcome Center Launch and Resource Fair is free and open to the public. No RSVP is necessary. Parking is available for free on site.