Goodwill’s Retail Training Program focuses on training for individuals who have the goal of obtaining competitive employment.

How does the program work?

The Retail Training program takes place Monday-Friday, 9:00 a.m. to 3:00 p.m. at Goodwill’s thrift stores. After successfully completing hands-on training, the participant is referred to an employment specialist for job finding and support. The Retail Training Program is designed to transition participants to supported or competitive employment within six to twelve months based on the individual’s progress.

Job Skills Training

Participants learn the skills needed to work in a Goodwill thrift store or other retail businesses. This is accomplished through supported on-the-job training. While in training the participants learn about the performance standards expected in a Goodwill store.

What are the benefits of the program?

  • On-the-job training
  • Job Coaching
  • Job Search assistance
  • Case Management
  • Job Readiness preparation

Who is eligible for the Retail Training Program?

Individuals are eligible to participate by meeting the following requirements:

  • Have a documented diagnosis of an Intellectual Disability or Developmental Disability
  • Are 18 years of age or older and post-high school
  • Ability to perform basic Activities of Daily Living Skills (ADL’s) independently
  • Willing to become involved on a scheduled basis

Individuals are referred by Supports Coordination Units and are funded by waiver programs available through the Allegheny County Office of Intellectual Disability (OID). This is a small group employment service. (W-7241, W7239). Rates are determined by Fee Schedule Rates for services funded through the Consolidated, Community Living, P/FDS, and Adult Autism Waivers as well as Base-Funded programs, residential ineligible services, and the accompanying rate assumption logs.

What is the service availability?

The individual’s start date is determined by training position availability.


Nicole Weber, Assistant Director of Disability Services

Phone: 412-632-1914


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