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Get the digital skills you need to get the job you want!

Get the digital skills you need to get the job you want! Goodwill offers the following FREE training and the opportunity to earn digital badges that prove your skills. A calendar of upcoming trainings can be found at

Training is held at Goodwill’s Workforce Development Center in Lawrenceville at 118 52nd Street, Pittsburgh, PA 15201.

Level 1: Basic

7-Week Basic Computer Course:

  • Learn how to use a computer: typing, creating and saving documents, setting up an email account, searching the internet and creating a letter.


  • Microsoft Word Basics: Learn the basics of creating and formatting Word documents.
  • Microsoft Excel Basics: Learn the basics of using an Excel workbook.
  • Microsoft PowerPoint Basics: Learn the basics of creating a Powerpoint presentation.

Level 2: Intermediate

  • Microsoft Word Intermediate: Learn to create tables, borders, footers/headers, text boxes, bullets, and more.
  • Microsoft Excel Intermediate: Learn to import and manipulate data, use formulas, and formatting features.
  • Microsoft PowerPoint Intermediate: Learn how to insert animations and text boxes, tables, and external hyperlinks into your presentation, among other topics.

Level 3: Advanced

  • Data Visualization with Excel: Make your Excel workbook pop by using graphs and pivot tables to represent your data visually. Basic Excel skills required.
  • Technology for Presentations: Learn how to improve your presentations using PowerPoint and other software. Explore best practices for designing and delivering your presentation and get hands-on experience.
  • Cloud Storage with Google Drive: Learn how to create documents, save your files online and collaborate with others on Google Drive. Gmail address required.
  • Marketing You with Social Media: Social media is a powerful communication tool. In this class, we will learn how to get started with Facebook, LinkedIn, and digital resumes. No existing accounts required.

Labor Market Information:

57% of jobs in the Pittsburgh area in the 3rd quarter of 2018 were digital skills occupations.* This means thatworkers require at least a basic level of digital literacy. Goodwill’s basic digital skills training prepares participants for jobs such as customer service representatives, receptionists, and data entry clerks.

Job Readiness

Whether you are just learning to use a mouse or you are seeking a career in Information Technology, Goodwill can help you reach your goals. From basic computer classes to advanced technical training that prepares you to earn industry-recognized credentials, our training programs meet you where you are and help you advance to where you want to be.

Program Completion:

Training objectives vary per service but may include:

  • Skills: Productivity Software, Internet Use, Windows, Email, Social Media, and Computer Safety
  • Workplace Competencies: Windows, Mac OSX, Email, Word, Excel, PowerPoint, Social Media
  • Knowledge: Participants gain digital awareness through participating in information sessions about career pathways and the local labor market. Participants gain basic computer skills that will prepare them to pursue high-level learning opportunities.

Course Completion Requirements:

Completion requirements vary per service, but all participants have the opportunity to obtain digital badges. Digital badges are credentials that appear in an individual’s personal or professional online portfolio. They are more than just icon or a symbol because they can be hyperlinked so that prospective employers, training providers, or post-secondary education institutions can click on the badge to find out what skills it represents, who designed it, who affirms it, and more.

Digital badges can be earned in the following areas:

  • Basic Computer Use
  • Windows Operation System
  • Email
  • Social Media
  • Microsoft Word, Excel, and PowerPoint
  • Information Literacy
  • and more

Credential/Certification Obtained:

The Northstar Digital Literacy Assessment, a widely-used online assessment tool, issues digital badges upon completion of digital certifications. The badge is then stored in a Badge Backpack, a webpage that serves as a portable portfolio that can be shared with employers or other stakeholders who need to know that person’s skills and experience.

Eligibility and Service Availability

Digital skills training is offered free of charge to Goodwill participants and staff. Registration required. No prerequisites.


To learn more, contact:

Goodwill's Welcome Center
Phone: 1-877-499-3526


* Partner4Work. (2018). Digital Skills Occupations, Pittsburgh Metro 2018 Qtr. 3. Pittsburgh: Partner4Work.

« July 2020 »
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